These Terms of Service ("Terms") govern the provision of cleaning services by Wijaya Ascend Solutions Sdn. Bhd. (Registration No. 202601024132 (1686229-T)), trading as Clean.my ("we", "us", "our"), to you ("the Client"). By requesting a quote or booking our services, you agree to these Terms.
1. Services
We provide residential and commercial cleaning services, including but not limited to regular and deep residential cleaning, post-renovation cleaning, industrial and food & beverage (F&B) cleaning, and contracted B2B commercial cleaning. The specific scope of each engagement will be set out in the relevant quotation or service agreement.
2. Quotations and pricing
- Quotations are based on the information you provide and are valid for the period stated, or 30 days if not stated.
- If the actual condition, size or scope of the premises differs materially from what was described, we may revise the price after informing you.
- All prices are in Malaysian Ringgit (MYR) and are exclusive of any applicable taxes unless stated otherwise.
3. Bookings, rescheduling and cancellation
- A booking is confirmed once we have acknowledged it in writing (including via email or messaging app).
- To reschedule or cancel, please give us reasonable advance notice (at least 24 hours for residential jobs, or as agreed in commercial contracts).
- Cancellations with insufficient notice, or where our team is unable to access the premises on arrival, may incur a fee to cover our costs.
4. Payment
- Payment terms will be stated in your quotation or invoice.
- For commercial contracts, invoices are payable within the agreed credit period.
- We reserve the right to suspend services on overdue accounts after reasonable notice.
5. Client responsibilities
- Provide safe and timely access to the premises and relevant utilities (water and electricity) where required;
- Inform us of any hazards, fragile items, surfaces requiring special care, or areas to avoid;
- Secure cash, jewellery, documents and other valuables prior to our visit;
- Ensure the working environment is reasonably safe for our personnel.
6. Our commitments
- We will perform the services with reasonable skill and care, using trained personnel;
- We use cleaning products appropriate to the surfaces and environment, including eco-friendly options where suitable;
- For F&B and industrial work, we observe relevant hygiene and food-safety practices applicable to the engagement.
7. Satisfaction guarantee
If you are not satisfied with the standard of a completed clean, please notify us within 24 hours. We will return to re-clean the affected areas within the original scope at no additional charge. The guarantee does not cover issues caused by factors outside the agreed scope or beyond our reasonable control.
8. Liability
- We maintain insurance appropriate to our operations.
- Any claim for loss or damage caused by our negligence must be reported to us in writing within 48 hours of the service, with reasonable supporting evidence.
- To the extent permitted by law, our total liability in respect of any engagement is limited to the value of the fees paid for that engagement.
- We are not liable for pre-existing damage, normal wear and tear, or for items not disclosed to us prior to the service.
9. Personal data
We process personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2010.
10. Force majeure
We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, floods, fire, epidemics, government action, or disruptions to utilities or transport.
11. Complaints
We take all feedback seriously. Please raise any concerns using the contact details below and we will respond promptly to resolve the matter fairly.
12. Governing law
These Terms are governed by and construed in accordance with the laws of Malaysia, and the parties submit to the exclusive jurisdiction of the Malaysian courts.
13. Changes to these Terms
We may update these Terms from time to time. The current version will always be published on this page with a revised "Last updated" date.
This document is provided for general information and does not constitute legal advice. Please seek independent legal advice for your specific circumstances.
