Privacy Policy

This Privacy Policy explains how Wijaya Ascend Solutions Sdn. Bhd. (Registration No. 202601024132 (1686229-T)), trading as Clean.my ("we", "us", "our"), collects, uses, discloses and protects your personal data. It is prepared in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

1. Who we are

Clean.my is a residential and commercial cleaning service operated by Wijaya Ascend Solutions Sdn. Bhd., a company incorporated in Malaysia. For the purposes of the PDPA, we are the data user responsible for your personal data.

2. Personal data we collect

Depending on how you interact with us, we may collect:

• Identity & contact data — name, email address, telephone number;
• Service data — service address, property type and size, access instructions, scheduling preferences and details of the cleaning required;
• Transaction data — quotations, invoices, payment records and billing details;
• Communications — enquiries, feedback, and correspondence with us via the website, phone, email or messaging apps;
• Technical data — IP address, browser type, device information and website usage data collected through cookies and similar technologies.

Providing your personal data is voluntary. However, if you do not provide the data we reasonably require, we may be unable to provide a quotation or carry out the services you request.

3. How we collect your personal data

• Directly from you when you request a quote, make a booking, or contact us;
• Automatically when you browse our website (via cookies);
• From third parties acting on your behalf, such as a property manager, employer or agent engaging us for your premises.

4. Purposes for which we use your data

We process your personal data to:

• Respond to enquiries and prepare quotations;
• Schedule, manage, perform and quality-check our cleaning services;
• Process payments, issue invoices and maintain accounting records;
• Communicate with you about your bookings and provide customer support;
• Improve our services, website and customer experience;
• Send you marketing or promotional information, where you have consented (you may opt out at any time);
• Comply with applicable laws, regulations and lawful requests by public authorities.

5. Disclosure of your personal data

We do not sell your personal data. We may disclose it to:

• Our employees, cleaning crews and authorised contractors, strictly to deliver the services;
• Service providers who support our operations (e.g. payment processors, IT, scheduling and communication platforms), under confidentiality obligations;
• Professional advisers such as auditors, lawyers and insurers;
• Regulatory or government bodies, where required or permitted by law.

Where data is processed outside Malaysia, we take reasonable steps to ensure it is afforded a comparable level of protection.

6. Consent

By submitting your personal data to us, or by engaging our services, you consent to its collection, use and disclosure in accordance with this Policy. Where we rely on consent for marketing communications, you may withdraw that consent at any time using the contact details below. Withdrawing consent may limit our ability to provide certain services to you.

7. Your rights under the PDPA

Subject to the PDPA, you have the right to:

• Access the personal data we hold about you;
• Correct inaccurate, incomplete or out-of-date data;
• Withdraw consent to the processing of your data;
• Limit the processing of your data, including for direct marketing;
• Make an enquiry or complaint about how your data is handled.

To exercise any of these rights, please contact us using the details below. We may charge a prescribed fee for data access requests and may require verification of your identity. We will respond within the timeframes required by the PDPA.

8. Data security

We apply reasonable physical, organisational and technical measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. While we strive to safeguard your data, no method of transmission or storage is completely secure.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with legal, accounting, tax or contractual obligations. When data is no longer required, we will take reasonable steps to securely destroy or permanently anonymise it.

10. Cookies

Our website uses cookies and similar technologies to operate the site, remember preferences and understand usage. You can control or disable cookies through your browser settings, though some features of the website may not function properly as a result.

11. Data integrity

We take reasonable steps to ensure that the personal data we hold is accurate, complete, not misleading and kept up to date. Please notify us promptly of any changes to your details.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised "Last updated" date. Your continued use of our services after any change constitutes acceptance of the updated Policy.

In compliance with the PDPA, this notice is also made available in Bahasa Malaysia upon request. This document is provided for general information and does not constitute legal advice; please seek independent legal advice for your specific circumstances.